What Members Can Do in Their Account

Members manage their own membership from their account, so most changes never need a phone call. Here's what they see.

Joining

From your booking site's membership plans, guests pick a plan and price, add the people it covers, and pay. There's no need to create an account first. They see exactly what they'll be charged and when it renews, agree to the auto-renewal terms, and then sign their waivers.

Membership confirmation with member cards and waivers to sign

A member's account showing their plan, next payment and member cards

In their account

Member cards for everyone covered, to show at the door or download.
Next payment date and amount, and their payment history with receipts.
Update payment method when a card expires.
Change plan, if you allow it on the plan.
Pause, if you allow pauses, within the limits you set.
Add or remove people on a household plan.
Turn off auto-renew or cancel membership. Cancelling is one clear screen. If pauses are allowed, it offers a pause first.
Sign waivers for anyone on the membership who still needs to.

Members get emails for their welcome, upcoming renewals, receipts, failed payments and cards about to expire. You can change the wording under Memberships › Settings › Member emails.