Your Front Desk, in the Same Account as Your Bookings
Point of sale uses the activities, events, prices and spots you already set up for online booking. A walk-in sale takes the same spots as a booking made online, and every guest's waiver status is right there while you ring them up.
Walk-Ins and BookingsSell activities, events and add-ons on the spot, or find a booking and take the balance.
Any Way to PayCard reader, cash, check, card on file, a typed card or a payment link. Split a payment, or save the booking and collect later.
Card ReadersStripe readers that connect over Wi-Fi or Ethernet, with no cable to your computer.
Receipts and Cash DrawersEmail, text or print a receipt. A cash drawer plugged into the printer opens on cash sales.
Waivers at the DeskSee who has signed, hand over the device or text a waiver link before you take payment.
Drawer Counts and ReportsCount and close the drawer, then see the day's payments by type, staff member and drawer.
Selling at the desk
Ring Up a Walk-In in a Few Taps
Open Today › New sale, pick the day and tap an activity or event. Each time shows how many spots are left, so staff can see what's full before they offer it. Add guests and add-ons, choose pay in full or a deposit, and you're on to payment.
- No customer needed for a walk-in. Add a group name if you like.
- Find any booking by name, phone, email or booking number, or scan its QR code
- Repeat a regular's recent booking with Book again
Sell at the front desk
Payments
Cash, Check or Card
Send the amount to a card reader, or take cash and see the change due in large type. Record a check with its number, charge a card on file or send a payment link. Take part of the total one way and the rest another, and anything left stays on the booking as a balance.
Card payments go to your own Stripe account, the same as your online bookings.
Take payments at the desk
Card readers
A Stripe Reader on the Counter
WaiverFile works with the Stripe Reader S700 and S710 (the S710 adds a cellular connection). The reader connects to the internet on its own, so there's nothing to install on your computer. Pair it once on the Card readers tab of Setup › Check-in & devices › Devices, then send payments to it from the New sale screen or the WaiverFile Venue app.
Readers are ordered through WaiverFile so they're linked to your account. A reader bought somewhere else can't be connected. Contact us to order one.
Set up a card reader
Receipts
Receipts Your Way
After each sale, email or text the receipt, or print it. From the web admin, WaiverFile prints to Star Micronics printers with CloudPRNT, such as the mC-Print3. The printer plugs into your network and picks up receipts from WaiverFile over the internet, so there's nothing to install on your computer. The WaiverFile Venue app prints straight to Star printers too.
Plug a cash drawer into the receipt printer and it opens on cash and check sales. Every drawer open is logged.
Receipt printers and cash drawers
End of day
Count and Close the Drawer
Open the drawer with a float, record paid ins and paid outs with a reason, and count it down by bill and coin at close. WaiverFile shows what you should have, what you counted and whether you're over or short, and you can print the close report.
The Front desk payments report shows the day's payments by payment type, staff member and drawer session.
Using the cash drawer
WaiverFile Venue app
Front Desk Mode on a Tablet or Phone
Prefer a tablet at the counter? Turn on Front desk mode in the free WaiverFile Venue app for iPad, iPhone and Android. Staff can sell, find bookings, take payments with a card reader, cash or check, check guests in and print receipts on a Star printer.
- Cash and check sales keep working when the internet drops, and are sent once you're back online
- Card payments need an internet connection
- Cash drawer sessions on the device
Hardware
What You'll Need
Any computer with a web browser runs the New sale screen. Add a Stripe card reader for cards, a Star CloudPRNT receipt printer for printed receipts and a cash drawer that plugs into the printer. Card readers are ordered through WaiverFile, so contact us when you're ready.
See our recommended hardware
Questions
The Stripe Reader S700 and S710. Readers are ordered through WaiverFile so they're linked to your account, and a reader bought elsewhere can't be connected.
Contact us to order one.
No. The New sale screen runs in the web admin in any browser, and the card reader connects to the internet on its own. The WaiverFile Venue app adds Front desk mode for tablets and phones, including cash and check sales while you're offline.
There's no monthly fee for point of sale. Cash and check payments have no WaiverFile fee, and collecting the balance of a booking made online adds no extra fee. A small in-person fee applies to other card payments; see
Pricing.
In the WaiverFile Venue app, cash and check sales are saved on the device and sent when it reconnects. Spots aren't checked while you're offline. Card payments need an internet connection.
From the web admin, Star Micronics printers with CloudPRNT: the mC-Print3, mC-Print2, TSP100IV, and the TSP650II or TSP700II with a CloudPRNT interface. The Venue app prints to a wider range of Star printers over your network or Bluetooth. See
recommended hardware.
Card payments, including reader payments, are refunded from the booking in the web admin, back to the original card. The guest doesn't need to bring the card. For cash, hand the money back and record a paid out from the drawer.
Bring Your Front Desk into WaiverFile
Sell, take payments and check waivers from the same account as your online bookings. Set up free.