For bouldering and rope gyms

Climbing Gym Booking and Waiver Software

Sell day passes, intro classes and memberships online. First-timers sign their waiver before they leave home, and members sign once and scan their card at the door.

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5.0 on Capterra · No monthly fee · Waivers included

A membership confirmation on a phone with a member card and check-in code for each family member

Member checked inUnlimited Monthly · Waiver on file

How we help

A Front Desk That Keeps Climbers Moving

Your regulars want to scan in and climb. First-timers need a waiver, shoes and a bit of guidance. Here's how WaiverFile looks after both without a line at the desk.

First-Timers at the Desk

Four friends walk in on a Friday night. Each one fills out a waiver and picks a shoe size, while members wait behind them to scan in.

With WaiverFileDay passes, shoe and harness add-ons and the waiver are done online before they arrive. The desk hands over shoes.

Punch Cards in a Drawer

Paper punch cards get lost, double-punched or passed around, and nobody's sure how many visits are left on the one with the coffee stain.

With WaiverFileSell 10-visit packs online as a plan, kept on the climber's account instead of a piece of card.

Membership Billing Chores

Expired cards, a member who wants to freeze for a month of travel, and the awkward conversation when a payment bounces.

With WaiverFileFailed payments are retried with automatic reminders. Members pause, change plans and update their card themselves.

A New Waiver for Every Member

Your insurer asks for new wording, and now every active member needs to sign the updated waiver. On paper, that takes months.

With WaiverFileAsk members to re-sign when the waiver changes. Each member's record shows who still needs to.

The climber journey

From “I Want to Try Climbing” to Chalked Up

A lot of your future members start with a friend's invite and a search on a Thursday night. If they have to call, make an account or fill out a long form at the desk, plenty of them never come back for a second visit. We look closely at every step between that search and the wall, and remove the ones that make people give up.

They Pick a Pass or a Class

A day pass for adults or kids, or an intro class with its open spots showing. No account needed to book.

They Add Shoes and a Harness

Gear is an add-on on the same page, and the full price is in the cart from the start.

They Sign Before They Leave Home

The waiver opens right after checkout. Parents sign for their kids on the same form.

They Come Back as Members

After a few visits they join online, sign once, and scan their member card every time after that.

Memberships

Memberships Without the Admin

Members are the base of a climbing gym, and they expect to scan in and climb. Sell monthly, annual, family and visit-pack plans online with automatic billing, and keep the paperwork off your desk.

Members sign once when they join and check in with their member card
Ask everyone to re-sign when your waiver changes
Failed payments retried, with reminders sent automatically
Members pause, change plans or cancel from their own account

Learn about memberships

A member's record with their plan, billing details and each household member's waiver status

Classes and programs

Intro, Belay and Youth Classes in One Place

Learn-to-climb nights, belay classes, lead courses and youth teams each have a limit on how many people you can coach at once. Set them up as events with dates, ticket types and capacity, and the roster builds itself as people sign up.

Single sessions, or weekly classes with the dates generated for you
Skip a holiday or move one date without rebuilding the class
Ticket types for levels or age groups, each with its own price and capacity
Rosters show who has signed the waiver before the class starts

How events and classes work

An event schedule with repeating weekly dates and options to cancel or remove a single date

Front desk

A Front Desk That Keeps Up at 6 PM

The after-work rush brings members scanning in, day-pass climbers picking up shoes and a class arriving at once. The dashboard shows today's bookings, members and rosters with waiver status in one place, and the WaiverFile Venue app lets climbers check themselves in on a tablet.

Members scan their card, and staff see their waiver status
Self check-in on a tablet by the door
Walk-ins sign on a kiosk, even if the Wi-Fi drops
Minors and notes flagged for your staff

See the WaiverFile Venue app

A tablet on a stand asking guests to scan their ticket's QR code

Everything in one account

The Rest of What Your Gym Needs

Day Pass Pricing

Adult, youth and child passes, with off-peak and weekend rates.

Youth Teams and Camps

Season registrations and school-break camps with age groups, registration windows and rosters.

Birthday Parties

Party packages with a deposit, extra-guest pricing and one signing link for every guest.

Climber Accounts

Climbers see their bookings, waivers and membership in one place.

Your Email List

Send new climbers to Mailchimp, Constant Contact and other tools you use.

Booking on Your Site

Link or embed booking in your current site, or let our AI builder make you a new one.

Why it matters

An Easy First Visit Is How Members Start

Most members begin as someone trying climbing once. If that first visit starts with a line and a clipboard, it's a worse first impression than it needs to be.

WaiverFile started as a digital waiver company in 2014. Making a step guests would rather skip quick taught us how many bookings small delays lose you, and we built booking the same way: as few steps as possible between the search and the wall.

Why gyms choose WaiverFile

Digital waivers for activity businesses since 2014
Over 1,000 businesses use WaiverFile
Rated 5.0 on Capterra
Real people on our US-based support team help you set up

Pricing

$0 / month

No monthly fee and no setup fee for online booking. A booking fee is added at checkout when a guest books.

Waivers included for everyone on a booking
No contract
Paid straight to your own Stripe account
Waiver-only plans from $19/month

See Pricing

Free waiver template

Start with a Ready-Made Waiver

Our general participant waiver covers fitness to take part, the risks of the activity (including equipment failure and participants of different skill levels), following your rules, and a release of liability and indemnity, with parents signing for their kids on the same form. Set it up in a free account, add your gym rules for belaying, auto-belays and bouldering falls, then have your attorney review it.

Get the Free Template

Questions from Gym Owners

No. Members sign once when they join and check in with their member card after that. For day-pass climbers, you can set waivers to stay valid for a year so regulars without a membership don't sign every time.

Ask your members to re-sign. Each member's record shows whether they've signed the current version, so your staff can catch anyone who hasn't.

Yes, as visit-pack plans, for example 10 visits for a set price. Climbers buy them online the same way they'd join any other plan.

Yes. Set up each class as an event with its dates, ticket types and capacity. Sign-ups stop when the class is full, and the roster shows each climber's waiver status.

That's up to you and your insurer. Waivers are optional in WaiverFile, though most climbing gyms require one, and it only takes guests a minute on their phone.

Through your own Stripe account. Day passes and classes are paid when they're booked, memberships are billed automatically, and Stripe pays out to your bank on its regular schedule. WaiverFile never holds your money.

Put Your Passes, Classes and Memberships Online

Setting up is free, with no credit card and no monthly fee for booking. Our US-based support team will help you set up your plans and classes.

Climbing Gym Booking and Waiver Software