Pricing That Works When You Do

No. Waivers are optional. You can take bookings without them and add a waiver to any item or event later if you need one. Pricing is the same either way.

A 6% booking fee is added at checkout and shown to your guest as its own line. If you'd rather your guests see only your prices, you can absorb the fee instead. Event tickets are 6% too. Memberships are 6% on the first payment and 2% on every payment after that. Card payments you take at the front desk, and on bookings your staff create, carry a 1.5% fee instead, which isn't shown to your guest. Collecting the balance of a booking made online adds no extra fee. Cash and check payments have no WaiverFile fee. Stripe's standard card processing fee (2.9% + 30¢ for US cards) is separate and is deducted by Stripe.

Through your own Stripe account. When a guest pays, the booking fee goes to WaiverFile as the platform fee, Stripe deducts its standard card processing fee (2.9% + 30¢ for US cards), and the rest settles to your bank on Stripe's normal schedule. We never hold your funds.

Once a booking is paid in full or anyone on it has checked in, no. The booking fee is non-refundable, so WaiverFile keeps it when you refund, even when you cancel the booking yourself. You can choose to give your guest that amount back, in which case it comes out of your Stripe balance. If you refund a deposit before the booking is paid in full, WaiverFile returns its booking fee in the same proportion, so refunding the whole deposit returns the whole fee. The in-person fee on card payments taken at the front desk isn't returned. Stripe doesn't return its processing fee on refunds.

No. Setting up is free, there's no term commitment and no cancellation fee.

We'll email you as you approach your limit. Your customers can continue signing waivers even if you go over, and additional waivers are billed at $0.50 each. You can upgrade your plan anytime to increase your quota.

Of course. Upgrading is prorated, so you're only charged the difference. Downgrading takes effect at your next billing date.

Yes. For $5/month your account stays active with all settings and waiver history intact. Waivers collected on this plan are billed at $0.50 each, and you can upgrade back to a full plan anytime.

After the included messages are used, the per-message rate listed for your plan is charged at the end of the billing period. Upgrading before your plan renews increases your quota and only charges the difference.

Signed waivers are stored with no limit, for as long as your account is active. Photos and file attachments collected with waivers are free up to 25 GB, which is plenty for most businesses. If you need more, extra storage is $5/month for each additional 50 GB.

Yes. Two-step verification, also called two-factor authentication (2FA) or MFA, is included on every plan at no extra cost. Staff sign in with a code from an authenticator app, text message or email, and account owners can require it for their whole team. How it works

You can cancel anytime. We keep your data available for 30 days after cancellation so you have time to download it.