Front Desk Fees, Refunds and Reports

What WaiverFile charges on payments you take at the desk, how to refund them, and where to see the day's takings.

Fees on front desk payments

Online bookings carry the booking fee described on Pricing. Payments your staff take work differently:

• Cash and check: no WaiverFile fee.
• Card payments on bookings your staff create, such as walk-ins and phone bookings: a 1.5% fee on each card payment, worked out on the amount before tax. This applies to the card reader, typed cards, card on file, and payment links the guest pays online.
• Collecting the balance of a booking made online: no extra fee on what was booked online, whichever way the guest pays. The booking fee was already collected at checkout.
• Extra guests or items you add to an online booking: a 1.5% fee on the added amount when it's paid by card. No fee when it's paid in cash or by check.
• Memberships sold by staff: 1.5% on the first payment by card, then the membership renewal rate (2%) on each renewal, the same as for members who join online.

Your guest never sees the in-person fee: there's no fee line on the sale, the reader or the receipt. It's taken from the payment before it reaches you. Stripe's own card processing fee is separate.

Refunds

Refunds aren't made on the New sale screen. Open the booking or its order instead.

• Card reader payments are refunded like any card payment: open the order and click Process Refund. The money goes back to the card, and the card doesn't need to be at the desk. See Orders and Refunds.
• Interac payments taken on a reader in Canada can't be refunded in WaiverFile yet. Refund the guest another way.
• Cash and check refunds are made in the WaiverFile Venue app: open the booking, tap Change booking, then Refund next to the payment. The money is given back in cash and recorded on the order and in that device's cash drawer, so the count still matches. If you give cash back without the app, record it as a Paid out on the Cash drawer page, with the booking number as the reason.

WaiverFile's fees aren't returned when you refund a payment, and the in-person fee never is. The one exception is the booking fee on deposit refunds, as described in Orders and Refunds.

End of day

• The drawer close report shows expected and counted cash and any over or short for each register. See Open, Count and Close the Cash Drawer.
• The Front desk payments report (Administrators), under Reports, lists every payment taken at the desk or in the WaiverFile Venue app.

The Front desk payments report

Go to Reports and choose Front desk payments in the Finance group. Pick a date range, and filter by payment method, staff member or drawer session if you like.

• Totals for cash, checks, card and overall, plus drawers that were over or short.
• By payment method and by staff member.
• By drawer session: float, cash, checks, expected, counted and over or short, with a link to each close report.
• Every payment, with the amount given and change for cash, the check number or card, who took it, where, the drawer and the order.

Front desk payments also appear in the Payments report with everything else. See Booking and Sales Reports.