Connect Your Payment Account

Guest payments go straight to your own Stripe account and on to your bank. WaiverFile never holds your money. Connecting takes a few minutes and you only do it once.

How payments work

• Guests pay by card when they check out. Payments are processed by Stripe, one of the world's largest payment companies.
• At your front desk, staff can also take cards on a Stripe card reader, which pays into the same account (see Card Readers).
• The money is paid out to your bank account on Stripe's regular payout schedule.
• Card numbers are stored by Stripe, never by WaiverFile or on your computers.
• WaiverFile's booking fee is collected automatically when guests pay. By default your guest pays it at checkout. You can choose to absorb it instead (see Booking Fee, Cancellations and Saved Cards).

Connect Stripe

1. Open the payment setup. Click Complete Setup › Activate online payments, or go to Bookings & payments › Payment Portal.
2. Choose your country. This sets the currency for your prices and payouts. Click Save and Continue.
3. Click Begin Setup. You'll go to a secure Stripe page to enter your business details, the person responsible for the account, and the bank account for payouts. Have your tax ID and bank details handy.
4. Come back to WaiverFile. Stripe sends you back when you're done. If Stripe needs to review anything, the page shows Payment Account Setup In Progress and you can pick up where you left off with Continue Setup.

When everything checks out, you'll see Your Payment Account is Active, and guests can start paying online.

Payouts and bank details

To see payouts, change your bank account or download statements, go to Bookings & payments › Payment Portal. It signs you in to your Stripe dashboard. Only account owners see this menu item.

Common questions

Can I use my existing Stripe account?

WaiverFile sets up a Stripe Express account that's connected to WaiverFile, so fees, refunds and payouts all work automatically. It's separate from any other Stripe account you have, and you manage it from Bookings & payments › Payment Portal.

Which cards can guests use?

All major credit and debit cards. Stripe handles extra security checks (like 3D Secure) when a bank asks for them.

Can I take cash or check?

Yes, at the front desk. Online bookings are paid by card, but staff can take cash (with change worked out for you) and checks on the New sale screen, for walk-ins and for balances on any booking. Cash and check payments have no WaiverFile fee. See Cash, Card and Other Payments at the Desk.

Can I take card payments in person?

Yes. Guests can tap, insert or swipe their card on a Stripe card reader at your desk, or staff can type in a card read to them over the phone. See Card Readers and Front Desk Fees, Refunds and Reports.