Customer Accounts and the Booking Page

Every booking has a page where the guest can see who's coming, finish waivers, show their check-in code and make changes. Guests can use it right after booking, and set a password any time to keep everything in one account.

The booking page

Guests reach their booking from the confirmation page or by signing in. It shows:

• Check-in code for the whole group, with buttons to open it full screen, download it, email it, or get a separate code for each person.
• Participants and each person's waiver status, with Sign / Invite for anyone still to sign.
• Booking summary with payments so far and any balance due.
• Actions: Add to Calendar, Resend Confirmation, Get Directions, Contact Support, and, depending on your cancellation policy, Request Date/Time Change, Request Cancellation or Cancel.

Accounts and signing in

Guests don't need an account to book. After booking they can set a password right on the confirmation page. To sign in later, they enter their email and choose Sign in with password or Email me a login link, so nobody gets stuck on a forgotten password.

In their account they'll find:

• My Bookings and Order History with receipts.
• My Tickets: every upcoming check-in code and member card in one place.
• Memberships, if they have one (see What Members Can Do in Their Account).
• Account details and saved addresses.

Helping a guest

If a guest can't get in, find them under Customers and click Send Magic Link to Customer, or fix a mistyped email. See Customers.