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WaiverFile Help Center

How Guests Book

Here's what your guests see, step by step, when they book on their phone. Knowing the flow makes it easier to answer questions and to set up items that are quick to buy.

1. Choose what to book

The Book page lists everything you sell: activities, parties, upcoming events and memberships, each with a photo and starting price.

Booking page on a phone listing activities, events and memberships

2. Pick a date, time and guests

On the item page, guests tap a date on the calendar (closed and sold-out days are marked), choose a time, then use the + and − buttons for each guest type. Add-ons like grip socks are right below. The estimated total updates as they go.

Calendar and time slots on the item page
Guest counts, add-ons and estimated total

For parties, guests choose a package first. Each package shows what's included and the deposit due today.

Choosing a birthday party package with a deposit

3. Review the cart

The cart shows each item, the booking fee and tax, so the total is clear before checkout. With a deposit, it shows what's due today and what's due at the event.

Cart with a party package, deposit due today and balance due at the event

4. Check out

Checkout has three short steps: contact details, billing address and card. No account is needed. If a deposit is taken, the guest checks a box to keep their card on file for the balance.

Checkout payment step with card details and saved card authorization

5. Confirmation and waivers

The confirmation page shows the booking, the receipt, the check-in code and the next step: Sign My Waiver. A confirmation email goes out too. See Waivers After Booking.

Booking confirmed with the next step to complete waivers

Events and memberships

Events work the same way: guests choose tickets on the event page and check out. Memberships have their own join page where guests pick a price, add the people covered and pay. See What Members Can Do in Their Account.

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