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Policies

Guest Terms

Last updated: November 8, 2026

These Guest Terms apply when you sign a waiver, make a booking, buy an event ticket or membership, or create a customer login on a website or form powered by WaiverFile. WaiverFile is operated by Twin Harbor Web Solutions, Inc. d/b/a WaiverFile ("WaiverFile", "we" or "us"). The business, venue or organization you are booking with is called "the Business".

1. Your booking is with the Business

WaiverFile provides the software the Business uses to take bookings, payments and waivers. WaiverFile does not provide the activity, admission, event or membership you are buying. Your purchase is a contract between you and the Business, which is the seller and is responsible for:

  • the activity, event or membership, including safety, scheduling, capacity and what is included;
  • prices, taxes and any deposits, balances or fees the Business charges;
  • its cancellation, refund, rescheduling and membership terms; and
  • customer service.

Questions about your booking, a refund, a change or a cancellation should go to the Business. Its contact details are on its booking site and in your confirmation email.

2. Payments

Payments are processed securely by Stripe and are paid to the Business's own Stripe account. Your card details are handled by Stripe and are not stored by WaiverFile or the Business. Your card statement will usually show the Business's name.

The total you pay is shown before you confirm your purchase. If the Business takes a deposit, the remaining balance and how it will be collected are shown at checkout and in your booking.

Saved payment methods

If you agree to save your payment method at checkout, you authorize the Business to charge it for amounts due on that booking, such as the remaining balance, changes you request, or fees under the Business's cancellation policy, as described in the authorization you accepted. You can contact the Business to remove a saved payment method once nothing is owed.

3. Booking fee

Your checkout may include a booking fee. The booking fee is charged for the use of the WaiverFile booking platform and is shown as a separate line before you pay. Some Businesses include it in the prices they show. Taxes set by the Business may apply to it.

The booking fee is non-refundable once your booking is paid in full or anyone on it has checked in. If your booking is cancelled or refunded after that, the refund you receive from the Business does not include the booking fee unless the Business chooses to include it. If the Business cancels your booking, the Business decides your refund under its policy, and the refund includes the booking fee only if the Business chooses to include it.

If you paid a deposit and the Business refunds it before your booking is paid in full, the amount refunded is set by the Business's cancellation and refund policy, and nothing is held back from it for the booking fee.

4. Cancellations, changes and refunds

Cancellations, changes and refunds are set by each Business. Depending on its policy, you may be able to cancel or request a change from your booking page, or you may need to contact the Business. Some Businesses charge a cancellation or late cancellation fee, and some do not allow cancellations after a certain time. The Business's policy is shown on your booking page.

Approved refunds are returned to the original payment method. Banks usually take 5 to 10 business days to post a refund. If you have a problem with a charge, please contact the Business first. Most issues are resolved faster that way than through a card dispute.

5. Memberships and automatic renewal

Some memberships renew automatically. Before you buy, checkout shows the price, how often you will be charged and the next renewal date, and you must agree to the renewal terms. Your payment method will be charged at each renewal until you cancel. You can turn off automatic renewal or cancel from your customer account, or by contacting the Business. Unless the Business's terms say otherwise, cancellation takes effect at the end of the current period, and you keep access until then. The Business's membership terms, shown at checkout, explain any minimum term, pause options and refund rules.

6. Waivers

Waivers and other documents you sign are written by the Business, not by WaiverFile, and are an agreement between you and the Business. Read them carefully before signing. If you sign for a minor or on behalf of another person, you confirm that you are their parent or legal guardian or are otherwise authorized to sign for them. Your signed waiver is stored on behalf of the Business, which you can ask for a copy.

By signing a waiver or completing a booking online, you agree to sign documents and receive records, receipts and other communications electronically, and you agree that your electronic signature has the same effect as a handwritten one.

7. Your customer account

You can book without an account. If you create a login, you are responsible for keeping it secure and for activity under it. Each Business keeps its own customer records, so an account with one Business does not give other Businesses access to your information.

8. Your information

The Business decides what information it collects through its booking site and waivers and how it uses it. WaiverFile processes that information on the Business's behalf. See our Privacy Policy for details. To access, correct or delete your information, contact the Business. We will help the Business respond.

9. Using the Service

Please don't misuse WaiverFile booking sites: no fraudulent bookings, testing of payment cards, automated booking tools, or attempts to access other people's information. We may block bookings or accounts that we believe are fraudulent or abusive.

10. Limits on WaiverFile's responsibility

WaiverFile is not responsible for the activities, events, memberships or services provided by a Business, or for a Business's acts, omissions or policies. To the fullest extent permitted by law, the WaiverFile platform is provided "as is", and the disclaimers and limitation of liability in our Terms of Service apply to any claim you have against WaiverFile. Nothing in these Guest Terms limits rights you have under consumer protection laws that cannot be waived.

11. Disputes with WaiverFile

If you have a concern about the WaiverFile platform, please contact us first at support@waiverfile.com so we can try to resolve it. The arbitration agreement in our Terms of Service does not apply to Guests. These Guest Terms are governed by the laws of the State of New York, without regard to its conflict of law rules, except where the law where you live requires otherwise. You may bring an individual claim against WaiverFile in small claims court where you live or in the state courts located in Nassau County, New York, or the United States District Court for the Eastern District of New York. Disputes about your booking, payment or the activity itself are between you and the Business.

12. Contact

For anything about a booking, payment, refund or membership, contact the Business. For questions about these Guest Terms or the WaiverFile platform, contact support@waiverfile.com or call (877) 791-9984.