How long are waiver forms retained?

As long as your account is active, we retain all data - nothing ever gets deleted, and our databases are backed up to protect against possible data loss. If you cancel your account, we retain everything for a period of 30 days so you can download a copy of everything. There is an export feature that will generate a zip file that contains all waivers for any date range you choose. The zip file contains all the waivers as PDF files, and includes html web page table of contents you can view to navigate through all the waivers. Learn more about exporting here.

Can I sign waivers offline?

Yes, you can use our app on iOS or Android to collect signatures even when offline. Use the buttons below to download the app, or search for WaiverFile in the App Store/Google Play.

How many kiosks/devices can I set up?

You can have as many kiosk and signing devices as you wish. We don’t set any limits on signing devices or admin dashboard users. To facilitate faster signing, we recommend adding as many kiosk devices as you can.

How many waiver forms can I have?

You can add as many different forms as you like. We have no limit on the number of forms you can create regardless of plan.

Can I add questions to my waiver?

Yes! You can add custom text fields, dropdown lists and more. Just edit your waiver form and use the form builder to add as many questions as you like.

Can completed waiver forms be emailed?

Yes, you can choose to offer an email button after completion, or have it sent automatically.

Can I add other users to my account?

Yes, you can create accounts with varying levels of access for your staff to log in with.

Can I add my logo to my form?

Yes, you can add a logo and other imagery to your waiver forms and signing pages. In the admin dashboard, select Customize >> Images to manage images. When editing your waiver agreement, there are also image tools that will let you add graphics to your waiver form itself.

How much does WaiverFile cost?

We have a series of monthly plans and also offer custom quotes for seasonal and high volume customers. Check out our pricing page or contact us to learn more.

Are Online Waivers Legal?

In the United States, The Uniform Electronics Transactions Act (UETA) was enacted in 1999 at the state level to provide legal guidelines for the validation of online signatures. The UETA also details the validity of online signatures and business transactions, but it was enacted into federal law in 2000. Learn more about the details of the UETA and E-SIGN act here.

How can I accept waivers on my website?

Accepting waivers on your website is easy. You can simply create a link to your WaiverFile signing page (e.g. waiverfile.com/b/MyBusiness) or if you prefer, log into your WaiverFile admin and go to Customize >> Share Buttons. There you can choose from several options for sharing the link to your WaiverFile site. Learn more about sharing and embedding options.

Can I Hide the General Admission Button and only show Events?

Yes, but be aware that disabling General Admission will mean that in order to sign a waiver, users must select from one of your events. If this is the desired behavior, use the steps below to hide the General Admission button. Log into the admin (e.g. waiverfile.com/b/YourBusiness/admin) Go to Customize >> Labels Erase the General Admission Term. Click Save When the General Admission Term is blank, the button will disappear. Note that if you want to simply rename the General Admission term, you can do so under the same area. Just change the value to anything you like and click Save.

Our support team is here to help you get your account configured to make sure that it runs as smoothly as possible, and to make sure you're taking advantage of all that WaiverFile has to offer! Contact us today for assistance.

Registration/Booking Integration Guide

If you want to add an easy to complete waiver into your customer reservation or booking workflow, you can use WaiverFile to seamlessly provide that feature. WaiverFile includes a reference ID feature to link those signatures up with your existing booking ID so you can monitor signature status automatically. In this guide we will cover the details of how you can use these features to create an easy to follow path for your customers.

The first step is to determine what your reference ID will be. This might be a booking ID, reservation ID or customer ID. You can use one or several (up to 3) ID numbers. This ID is what you will use to identify each waiver with an element in your system.

Overview Diagram

Registration System Waiver Flow Integration Diagram

Settings

To turn the feature on, log into your WaiverFile account (or start a free trial). Once there, go to Settings >> General Settings. Check the box for Enable Reference ID’s. A few additional options will appear:

Input Field:

Show and lock: This will display the reference ID on the form itself in a textbox, but it will be locked. This allows customers to see their ID and confirm it, but they cannot edit it.
Show and allow editing: This displays the reference ID in a textbox on the form, and customers can edit the value if they wish.
Hide - the reference ID will be hidden. No extra form fields are displayed. The value is captured in a hidden field.

Required:

All required: in order to submit the form, all reference ID(s) must be present.
One required: even if multiple fields are enabled, just one is required.
Optional: The form will collect the reference ID if it is available but it will allow submission even if it is blank.

How many reference ID fields: You can choose 1-3 fields.

Pre-populating the reference ID field

Once you have your settings enabled, the fields will be in place. To fill in the value, you will use a custom link to pass in the value. Start with a link to your waiver form. You can link directly to a form, event, or just to the first page. The values will be handled on any page within the signing area, so you can start with a link to any spot in the flow that is appropriate for your situation.

Once you have your starting link, add one or more reference ID parameters using the names:

refid, refid2 and refid3. Here is an example:
https://www.waiverfile.com/b/demo/Waiver.aspx?refid=ABCDEFG&refid2=12345

* If you are unfamiliar with how to work with URL parameters, check out our parameter guide.

Once you have your link working, you can test it out by signing a test waiver. When you view the waiver in the dashboard, you will see the reference ID’s listed along with the general waiver data.

To complete your workflow, you will likely want to push or pull the data for these signatures back to your system. There are two ways to achieve this. One is by setting up a web hook, which will submit the waiver data to a URL that you control as soon as each waiver is signed. The other is to use our API methods to search for waivers by reference ID. You can use a combination of methods depending on your use case as well.

A note about multiple waivers per ID

In many booking situations, you will have groups that book together, but may require multiple separately signed waivers. You might have a family all together on one booking, but if you require a signed waiver for each adult, you may have one waiver with a parent and children on it, and then another waiver for their spouse. When you are designing your system, you ideally will want to be able to look for multiple waivers per reference ID for this reason. Then in your interface where you are viewing the booking, you can display a list of all names that have been signed for. Note also that in WaiverFile, you can sign waivers for multiple people (usually an adult and one or more children) on a single form. When you look through the waiver data, you will have one or more Participants listed. Be sure to look through these fields so that you display all the relevant data to your users.

Web Hooks

To setup a web hook, log into your dashboard and go to Settings >> API. Then select the web hooks tab. Click on New Web Hook. Name your web hook something descriptive and enter a URL. This is the address that will the data will be submitted to. You can then select which triggers are enabled. The web hook will fire when any of your selected triggers occur. Note that the skinny payloads option makes it so the ID of the related item will be sent. You must then use an API call (see below) to fetch the related data for that ID. This requires a little more setup, but is generally considered to be a more secure way to set things up.

To see a sample payload from a web hook, scroll to the bottom of this page.

Developer tip for testing web hooks

When testing web hooks, it os often convenient to be able to get a look at the data that you will be receiving. A great resource to do this is: https://webhook.site This service will provide you with a URL you can configure as a web hook. Enter that into WaiverFile and submit a test waiver and you will be able to see the data that is sent.

API

To collect data via the API, view our API reference here:

https://api.waiverfile.com/swagger/ui/index

The key methods you will want to look at are GetWaiversByReferenceID and GetWaiver.

GetWaiversByReferenceID accepts several parameters. First are API key and site ID (all calls ask for these keys). Then you can specify refID1, refID2, refID3 and refIDAny. The first 3 you can specify and it will look specifically at the first, second and third ID’s that were provided, so you can use those for specific things. Alternatively, you can leave those blank and specify the refIDAny which will look for the provided value in any of the 3 refID fields.

GetWaiver accepts the API key, siteID, and a waiverID. If you are using skinny payloads, you will just get the WaiverID. Pass this value to the GetWaiver method to get a complete block of data for that single waiver (along with one or more participants).

Sample Waiver Web Hook Payload

{
  "Particpants": [
    {
      "WaiverParticipantID": "11cb2001-5714-4a0a-a010-96cac40d8970",
      "WaiverID": "5ff27e8c-411c-4ceb-b1bc-99e18f3eaec2",
      "ParticipantName": "Smith",
      "ParticipantNameFirst": "John",
      "DOB": "1/1/1753",
      "IsCheckedIn": false,
      "ValuesXml": "",
      "IsSignee": true
    }
  ],
  "Images": [],
  "Attachments": [],
  "WaiverEvent": {
    "WPObjectStatus": 1,
    "Waivers": [],
    "WaiverForms": [],
    "ManagerIDs": [],
    "ExtraParticipants": null,
    "NumSignedWaivers": 0,
    "Category": null,
    "TimesAdjustedForLocalRendering": false,
    "Settings": {
      "MaxParticipants": -1,
      "Location": "",
      "SigningCutoff": "9999-12-31T00:00:00",
      "Description": ""
    },
    "WaiverEventID": "00000000-0000-0000-0000-000000000000",
    "SiteID": "00000000-0000-0000-0000-000000000000",
    "Name": "",
    "DateStart": "1755-01-01T00:00:00",
    "DateEnd": "1755-01-01T00:00:00",
    "IsDeleted": true,
    "NumWaiverForms": -1,
    "SpotsRemaining": -1,
    "MaxParts": -1,
    "Headcount": -1,
    "ManagerEmailList": null,
    "LastModified": "2024-02-14T14:14:38.3290554Z",
    "Created": "2024-02-14T14:14:38.3290554Z",
    "IsAllDay": false,
    "WaiverEventRecurringID": "00000000-0000-0000-0000-000000000000",
    "CategoryID": "00000000-0000-0000-0000-000000000000",
    "TimeLabel": "12/31/1754 7:00 PM",
    "TimeLabelLine1": "",
    "TimeLabelLine2": "",
    "SettingsXml": "",
    "WorkflowIDs": [],
    "WaiverEventFormIDs": []
  },
  "WaiverFormInstanceObj": {
    "WPObjectStatus": 1,
    "Labels": [],
    "FieldsDoc": null,
    "ParticipantFieldsDoc": null,
    "ID": "a6eb9188-d32b-4a9b-9be8-0e58a9d4bc45",
    "WaiverFormID": "3198aab2-903e-429d-bbb9-8743306843f7",
    "DateSaved": "2023-07-20T10:49:26.71",
    "IsCurrent": true,
    "AgreementText": "A very simple waiver for testing",
    "FieldsXml": "<data><fields><label>Number test</label><field_type>number</field_type><required>true</required><field_options><integer_only>true</integer_only></field_options><cid>c6</cid></fields></data>",
    "ParticipantFieldsXml": "",
    "Options": "<Settings><setting key=\"SIGNING_OPTION_ADULT\" value=\"true\" /><setting key=\"SIGNING_OPTION_CHILDREN\" value=\"false\" /><setting key=\"SIGNING_OPTION_ADULT_CHILDREN\" value=\"false\" /><setting key=\"SMS_FORM_INCLUDE_MOBILE_NUM_ENTRY\" value=\"false\" /><setting key=\"SMS_FORM_REQUIRE_MOBILE_NUM_ENTRY\" value=\"false\" /><setting key=\"OPT_IN_SELECTION\" value=\"ASK_DEFAULT_CHECKED\" /><setting key=\"EMAIL_CONFIRM_ENABLED\" value=\"false\" /><setting key=\"EMAIL_VERIFY_ENABLED\" value=\"true\" /></Settings>",
    "LabelData": "",
    "SavedBy": "bd79e9e1-f82d-433e-b091-4b01426c2fd2"
  },
  "WaiverText": {
    "WPObjectStatus": 1,
    "Labels": [],
    "FieldsDoc": null,
    "ParticipantFieldsDoc": null,
    "ID": "a6eb9188-d32b-4a9b-9be8-0e58a9d4bc45",
    "WaiverFormID": "3198aab2-903e-429d-bbb9-8743306843f7",
    "DateSaved": "2023-07-20T10:49:26.71",
    "IsCurrent": true,
    "AgreementText": "A very simple waiver for testing",
    "FieldsXml": "<data><fields><label>Number test</label><field_type>number</field_type><required>true</required><field_options><integer_only>true</integer_only></field_options><cid>c6</cid></fields></data>",
    "ParticipantFieldsXml": "",
    "Options": "<Settings><setting key=\"SIGNING_OPTION_ADULT\" value=\"true\" /><setting key=\"SIGNING_OPTION_CHILDREN\" value=\"false\" /><setting key=\"SIGNING_OPTION_ADULT_CHILDREN\" value=\"false\" /><setting key=\"SMS_FORM_INCLUDE_MOBILE_NUM_ENTRY\" value=\"false\" /><setting key=\"SMS_FORM_REQUIRE_MOBILE_NUM_ENTRY\" value=\"false\" /><setting key=\"OPT_IN_SELECTION\" value=\"ASK_DEFAULT_CHECKED\" /><setting key=\"EMAIL_CONFIRM_ENABLED\" value=\"false\" /><setting key=\"EMAIL_VERIFY_ENABLED\" value=\"true\" /></Settings>",
    "LabelData": "",
    "SavedBy": "bd79e9e1-f82d-433e-b091-4b01426c2fd2"
  },
  "WaiverForm": {
    "CurrentInstance": null,
    "WorkflowStepFormRef": null,
    "WPObjectStatus": 1,
    "ID": "3198aab2-903e-429d-bbb9-8743306843f7",
    "SiteID": "00000000-0000-0000-0000-000000000000",
    "Name": "Simple Waiver",
    "Questions": "{\"fields\":[{\"label\":\"Number test\",\"field_type\":\"number\",\"required\":true,\"field_options\":{\"integer_only\":true},\"cid\":\"c6\"}]}",
    "NumParticipantsPerForm": 0,
    "MinAge": 18,
    "AgreementLabelText": "",
    "FieldInclude_Email": true,
    "FieldInclude_Address": false,
    "FieldInclude_Phone": false,
    "FieldInclude_DOB": false,
    "FieldRequire_Email": true,
    "FieldRequire_Address": false,
    "FieldRequire_Phone": false,
    "FieldRequire_DOB": false,
    "MinAgeParticipant": 0,
    "FieldInclude_DOB_Participant": false,
    "FieldRequire_DOB_Participant": false,
    "GeneralAdm_show": true,
    "DashIconColor": "",
    "Created": "2023-05-08T17:30:01.067",
    "LastModified": "2023-05-08T17:30:01.067",
    "LastModifiedBy": "00000000-0000-0000-0000-000000000000",
    "Status": 0,
    "LeadInText": "",
    "IncludeSignature": true,
    "AllowSigningForSomeoneElse": true,
    "MaxAgeParticipant": 17,
    "Options": ""
  },
  "Device": null,
  "OriginalDataObj": null,
  "Signatures": null,
  "WPObjectStatus": 1,
  "ExportFileRelativePath": null,
  "Expired": false,
  "EncryptedDataFetched": false,
  "WPEList": null,
  "EncryptedQRCode": "https://wfl.ink?1234567890",
  "EmailRequested": false,
  "EmailTypeTwiceVerified": false,
  "WaiverID": "5ff27e8c-411c-4ceb-b1bc-99e18f3eaec2",
  "SiteID": "00000000-0000-0000-0000-000000000000",
  "WaiverEventID": "00000000-0000-0000-0000-000000000000",
  "WaiverTextID": "00000000-0000-0000-0000-000000000000",
  "WaiverFormInstanceID": "a6eb9188-d32b-4a9b-9be8-0e58a9d4bc45",
  "DateSigned": "2024-02-14T14:14:37.467",
  "Address": "",
  "Address2": "",
  "City": "",
  "State": "",
  "Zip": "",
  "Phone": "",
  "DOB": "1/1/1753",
  "Email": "jsmith@waiverfile.com",
  "SignedName": "Smith",
  "SignedNameFirst": "John",
  "WPUserID": "bd79e9e1-f82d-433e-b091-4b01426c2fd2",
  "WPSMSMobileNumID": "00000000-0000-0000-0000-000000000000",
  "ClientIP": "192.168.0.1",
  "FieldsXml": "<data><fields><label>Number test</label><field_type>number</field_type><required>true</required><field_options><integer_only>true</integer_only></field_options><cid>c6</cid></fields></data>",
  "ValuesXml": "<data><field cid=\"c6\"><label>Number test</label><value>123</value></field></data>",
  "Age": 0,
  "DateAttending": "1753-01-01T00:00:00",
  "WaiverFormID": "3198aab2-903e-429d-bbb9-8743306843f7",
  "HasSignature": true,
  "OptIn": true,
  "ClientType": 0,
  "deviceID": -1,
  "WaiverIsDeleted": false,
  "OriginalData": null,
  "OriginalDataVerified": false,
  "WorkflowStepID": "00000000-0000-0000-0000-000000000000",
  "WorkflowSessionID": "00000000-0000-0000-0000-000000000000",
  "IsWorkflowSessionPrimary": false,
  "ReferenceID1": null,
  "ReferenceID2": null,
  "ReferenceID3": null,
  "CustomFields": { "Number test": "123" }
}

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