Frequently Asked Questions

Q: How long are waiver forms retained?

As long as your account is active, we retain all data - nothing ever gets deleted, and our databases are backed up to protect against possible data loss. If you cancel your account, we retain everything for a period of 30 days so you can download a copy of everything. There is an export feature that will generate a zip file that contains all waivers for any date range you choose. The zip file contains all the waivers as PDF files, and includes html web page table of contents you can view to navigate through all the waivers. Learn more about exporting here

Q: Are Online Waivers Legal?

In the United States, The Uniform Electronics Transactions Act (UETA) was enacted in 1999 at the state level to provide legal guidelines for the validation of online signatures. The UETA also details the validity of online signatures and business transactions, but it was enacted into federal law in 2000. Learn more about the details of the UETA and E-SIGN act here. 

Q: How can I accept waivers on my website?

Accepting waivers on your website is easy. You can simply create a link to your WaiverFile signing page (e.g. waiverfile.com/b/MyBusiness) or if you prefer, log into your WaiverFile admin and go to Settings >> Share Buttons. There you can choose from several options for sharing the link to your WaiverFile site. Learn more about sharing and embedding options

Q: Can I Hide the General Admission Button and only show Events?

Yes, but be aware that disabling General Admission will mean that in order to sign a waiver, users must select from one of your events. If this is the desired behavior, use the steps below to hide the General Admission button.

  1. Log into the admin (e.g. mysite.waiverfile.com/admin)
  2. Go to Settings >> Customize Labels
  3. Erase the General Admission Term.
  4. Click Save

When the General Admission Term is blank, the button will disappear. Note that if you want to simply rename the General Admission term, you can do so under the same area. Just change the value to anything you like and click Save. 

Still need help?

Our support team is here to help you get your account configured to make sure that it runs as smoothly as possible, and to make sure you're taking advantage of all that WaiverFile has to offer! Contact us today for assistance.