PristineCleanCo. Service Agreement, Terms & Conditions, Policies, and Liability Waiver
Thank you for choosing Pristine Clean Indy, LLC d/b/a Pristine Clean Co. (“PristineCleanCo.”). Our goal is to deliver consistent, high-quality service while maintaining clear policies to protect both our clients and our team. By booking our services, The Client (“Client”) agrees to the following Terms & Conditions and Liability Waiver:
Payment Authorization & Billing
Client authorizes PristineCleanCo. to automatically charge the card or payment method on file for:
A 30% non-refundable deposit is required at the time of booking to secure the service date(s). This deposit will be applied toward the total service cost. In the event of cancellation, rescheduling, or failure to proceed with the service for any reason, the deposit will not be refunded. The remaining balance is due according to the agreed-upon payment terms.
PristineCleanCo. excepts card payments only.
The full service total when booking through interactive quotes sent by Client representative or online estimators via our website.
The remaining balance and is due upon service completion.
A payment processing fee of 4% applies to all electronic card transactions.
Any additional services, rescheduling fees, damages, or extended labor hours required to fulfill the requested scope for all PristineCleanCo. related services.
Automatic Billing Consent: By providing payment details, Client consents to secure storage and pre authorizes PristineCleanCo. to process automatic charges within 1–24 hours post-service if payment has not been manually submitted by the Client.
Late Fees: If payment is not received within 4 hours of service completion a $35 late fee will be applied. Returned or failed payments are subject to a $30 failed payment fee.
Chargeback Waiver
If any chargeback or payment reversal is initiated and is later determined to be invalid, fraudulent, or improper, Client agrees to reimburse the Company for the full amount reversed, plus any associated processing or chargeback fees imposed by the payment processor.
Collections & Legal Fees
Should unpaid balances require third-party collections or legal action, the Client will be held fully responsible for:
Attorney fees
Court filing fees
Collection agency costs
Administrative and investigative expenses
Any interest or damages permitted by law
These costs may be added to the outstanding balance and are fully enforceable under state law.
Cancellation, Rescheduling & Lockout Policy
To respect our team’s time and scheduling commitments, the following policies apply to all appointments:
Notice Requirement
A minimum of 24 hours’ notice is required to cancel or reschedule any appointment without penalty.
Notices must be provided during regular business hours (8AM - 8PM). Messages received after hours will be considered received on the next business day (8AM - 8PM).
Fees
Late Cancellation (Less Than 24 Hours’ Notice):
A fee equal to 50% or the scheduled service total will be charged.
No-Show / Lockout / Inaccessible Property Fee:
If our team arrives and cannot access the property (due to no key, alarm issue, gate code, etc.), a fee of 50% of the scheduled service total plus a $80 trip fee will be charged. Appointment are eligible to be rescheduled at the scheduled service total + $65 rescheduling fee rate.
Less than 24 Hours Reschedule Requests (Effective When Business Hours Begin):
A $55 rescheduling fee will be charged for same-day schedule changes or reschedule requests.
Holiday & Observed Holiday Cleaning Fee
A Holiday Service Fee of $85–$300 or 30% of service total applies to cleanings scheduled on recognized or observed holidays, including Christmas Eve and Christmas Day, as well as the day before and/or after when staffing demand is elevated. This fee covers increased labor costs, size of job or property, limited staffing availability, and priority scheduling. Fee is based up Size of the job, Staffing difficulty and more.
The following Holidays include:
New Year’s Day
Easter
Memorial Day
Independence Day (July 4th)
Labor Day
Thanksgiving Day
Christmas Eve
Christmas Day
Any federally recognized holiday or locally observed holiday with or without limited staffing availability
Additional Labor (Beyond Quoted Scope and Service Time):
Applied and include but is not limited to: when property condition exceeds what was disclosed or reasonably expected.
Moderate Overage Labor:
$75 per cleaner / per hour
Extreme Condition / Same-Day / Undisclosed Issues:
$95 per cleaner / per hour
Emergency / Biohazard / Holiday / Refusal of Pre-Approval:
Up to $150 per cleaner / per hour
Pet-Related Charges
Applied when excessive pet contamination is present.
Excessive Pet Hair (light–moderate): $40–$75
Excessive Pet Hair (severe / embedded): $100–$200
Pet Urine / Feces Cleanup (per affected area): $75–$150
Pet Odor Treatment (non-restorative): $50–$100
⚠️ Deep odor removal or subfloor contamination may require referral or separate restoration pricing.
Bathroom & Hard-Water Conditions
Applied when buildup requires restoration-level effort.
Heavy Soap Scum / Grime: $40–$75 per bathroom
Severe Hard-Water / Calcium Buildup: $75–$200 per bathroom
Glass Shower Restoration (etched / cloudy): $75–$150
Heavily Soiled Toilets (scale, rings, base): $25–$50
Results may be limited by permanent etching or damage.
All areas Condition Charges
Applied when grease, feces, neglect, or buildup exceeds standard or deep cleaning.
Heavy Grease Buildup: $50–$150
Interior Oven(s) (heavy): $35–$125
Interior Fridge (heavy / food spills): $50–$100
Interior Dishwasher (heavy debris): $40–$75
Interior and Exterior showers: $65 - $90
Interior and Exterior Toilets: $40 - $50
Interior and Exterior cabinets: $40 - $50
Trash, Clutter & Organization
Applied when excessive items impede cleaning.
Excessive Trash Removal: $25–$75 (bags are provided by Client)
Overflowing Trash / Recycling: $40–$100
Excessive Clutter (cleaning delayed or obstructed):
Billed as additional labor starting at $80
Specialty / Detail Additional Labor Add-Ons
Interior Window Cleaning: $5–$10 per window
Interior Door Deep Cleaning / Brightening: $5–$20 per door
Baseboards (heavy buildup): $40–$100 per level
Ceiling Fans (heavy dust): $10 each
Blinds (hand-cleaned): $25 per windows
All other areas and surfaces: $55 - $90 per area
Same-Day / Time-Sensitive Fees
Applied when schedule compression is required.
Same-Day Turnover / Rush Service: $50–$100
After-Hours Service: $75–$150
Holiday Cleaning Fee: $100–$200
Biohazard / Health Risk Conditions
Requires PPE, special chemicals, and risk exposure.
Vomit / Bodily Fluids: $75–$150 per affected area
Mold-like Growth (surface-level only): $75–$200
Human or Animal Waste: $100–$250
Severe cases may require third-party remediation.
Additional charges may be applied when the condition of the home exceeds the originally disclosed or quoted scope of work or client does not input accurate information like square footage related to their property. Client authorizes PristineCleanCo. to assess, document, and bill such charges automatically to the payment method on file in accordance with the signed agreement. A PristineCleanCo. Deep Cleaning is intended for homes not recently cleaned or requiring detailed attention, but still within reasonable residential conditions.
Upon Team Arrival Expected Deep, Basic, Routine Clean or any other Commercial or Residential Standard Clean Condition:
Mild buildup
Interior Cleaning Condition Breakdown (Specific Definitions):
🟢 MILD CONDITION
Typical Characteristics:
Light dust on surfaces
Kitchen surfaces lightly soiled
Bathrooms show light soap residue
Floors lightly soiled; no visible grime buildup
Trash removed and surfaces mostly clear
Minimal to no pet hair
No odors beyond normal household smells
Examples:
Countertops wipe clean easily
Shower walls no water spotting
Baseboards have minor dust
Stove and microwave have minimal residue
Service Impact:
Standard labor time
No additional equipment or chemicals
Standard pricing applies
🟡 MODERATE CONDITION
Typical Characteristics:
Noticeable dust buildup on surfaces and ledges
Moderate grease or food residue in kitchen
Minimal Soap scum or hard water buildup in common areas, kitchens, bathrooms that include but not limited to: showers, walls, sinks, faucets, counters, floors, toilets
Floors show visible traffic patterns
Some clutter on surfaces (but manageable)
Pet hair present in select areas
Light odors present but not embedded
Examples:
Cabinet fronts require scrubbing
Shower doors show visible water stains
Floors require multiple vacuum passes
Appliances need interior detailing
Service Impact:
Extended hands-on time
Increased product use
Moderate condition adjustment may apply
🟠 HEAVY CONDITION
Typical Characteristics:
Heavy grease buildup on kitchen surfaces
Thick soap scum or mineral deposits in bathrooms
Heavy Dirt, dust accumulation, including vents and corners
Significant pet hair throughout multiple rooms
Trash buildup or overflowing bins
Strong odors (pets, trash, cooking)
Floors visibly dirty or sticky
Intense Soap scum or hard water buildup in common areas, kitchens, bathrooms that include but not limited to: showers, walls, sinks, faucets, counters, floors, toilets
Stains present on walls, floors, or fixtures
Examples:
Oven, stove, or hood saturated with grease
Shower grout or interior shower floors and walls darkened or caked
Baseboards coated with pet hair, hair, dirt and grime
Pet hair embedded in carpets and upholstery
Service Impact:
Significantly extended labor time
Specialized tools and chemicals required
Deep Clean or Heavy Condition pricing applies
🔴 EXTREME CONDITION
Typical Characteristics:
Severe neglect or long-term lack of cleaning
Pet urine, feces, vomit, or contamination present
Mold, mildew, or biological growth
Excessive trash, food waste, or pests
Strong, embedded odors
Grease saturation or sticky residue on most surfaces
Carpet heavily soiled, matted, or contaminated
Health or safety concerns for technicians
Examples:
Animal waste on floors or carpets
Mold growth in bathrooms or kitchens
Trash or food debris attracting insects
Surfaces requiring scraping, soaking, or multiple treatments
Service Impact:
Restoration-level labor
Multiple technicians and extended time
PPE and specialty chemicals required
Extreme Condition pricing applies
Service may be paused or rescheduled to quote properly
Extended Labor & Excessive Condition Policy:
Service time estimates are based on average conditions. If the condition of the home or specific areas requires additional time beyond the estimated scope, extended labor rates may apply.
Areas with excessive buildup, heavy pet hair, grease, hard water staining, or biohazard-level messes may incur additional area-specific charges due to increased labor, materials, and equipment required.
Extended labor charges and excessive condition surcharges are applied separately on the final invoice and only when applicable. Clients will not be charged twice for the same work.
Exceptions & Emergencies:
We understand that unexpected situations can arise. In cases of verified emergencies, such as illness or injury fees may be waived or adjusted at management’s discretion.
Documentation or reasonable explanation may be required for fee consideration.
Please note: Repeated last-minute cancellations or rescheduling with less than 24 hours’ notice, after the second occurrence, may result in the loss of recurring booking privileges or frequency discounts.
Access & Property Conditions:
* Client must provide **clear access** at the scheduled booking date and time, and within 48 hours of schedule service time and date with power, water, and climate control (A/C or heat).
* Failure to meet these requirements may result in a $100–$200 additional charge or service refusal.
* Hazardous conditions (urine, feces, mold, live pests, biohazards) may result in refusal and a $100 trip fee. If it is determined we are eligible to work under hazardous conditions with managements approval, an additional $160 - $350 service fee will be applied to remove and dispose of hazardous material.
Pre-Arrival Guide & Client Responsibilities:
Pre-Arrival Guide
Home Walkthrough Request Upon our team’s arrival, we kindly ask that you provide a brief walkthrough of your home to ensure clarity on the areas to be cleaned, based on your initial consultation. While our management team will communicate specific cleaning areas to our cleaners (e.g., “Master bathroom on main level”), a quick in-person walkthrough helps confirm expectations and ensures nothing is overlooked. In addition, please advise our Team on any areas we should avoid.
General Preparation
Please complete the following before the cleaning team arrives:
Clear countertops, tables, and surfaces of personal items (mail, laptops, toiletries, food items, dishes, etc.).
Pick up and put away personal belongings, toys, clothes, shoes, laundry, and clutter from floors and furniture surfaces.
Ensure all rooms and cleaning areas are fully accessible (no locked doors or blocked passageways).
If you work from home, select a designated workspace so our team can move freely around the household.
Secure pets in a comfortable space away from cleaning zones to ensure safety and avoid delays.
If children will be home, please keep them in a designated area for safety and efficiency.
Ensure all ceiling fans, lamps, and electronics are stable and safe for our team to clean around.
Entry Instructions
To streamline our arrival, please provide:
Door code, garage code, or lockbox instructions
Any relevant gate access information
Alarm codes and/or instructions to disable alarms
Notification if someone will be home during the service (and their name)
Any parking instructions or neighborhood restrictions we should be aware of
Special Requests & Safety Notes
To ensure proper care of your home:
Inform us in advance of any delicate, high-end, or specialty surfaces (marble, natural stone, stainless steel, brass, custom wood, etc.).
Notify us of any broken, loose, or delicate items (fixtures, blinds, handles, vents, appliances).
Point out any no-touch or avoid areas (construction zones, unsafe storage spaces, private rooms).
Let us know if there are any strong odors or known allergens (e.g., chemical sensitivities).
Kitchen Preparation
To help our Team clean efficiently:
Remove dishes from sink and countertops.
Empty or clear out any overfilled trash bins in the kitchen or pantry.
Store away food items and remove clutter from counters.
Move small appliances off counters if you want the area under them cleaned (e.g., blender, toaster, air fryer).
Remove items from the pantry floor and place them onto shelves for full mopping and detailed cleaning.
Bathroom Preparation
Before our Team arrives:
Remove personal items from countertops, shower ledges, and tubs when possible (toiletries, toothbrushes, razors, makeup, hair tools).
Move rugs and bathmats to the side if you want the floor fully cleaned and mopped.
Empty trash cans in bathrooms and any adjacent spaces.
Leave any specific products out if you prefer our team to use them on sensitive surfaces.
Bedroom Preparation
For the most thorough results:
Remove clutter from floors, nightstands, counters, and dressers.
Pick up laundry from the bed or floor (clean or dirty).
Place fresh linens on each bed if you’d like us to change bedding.
Store away personal items such as jewelry, devices, or valuables
Living Areas & Common Spaces
To help our team perform services:
Clear coffee tables, dressers, side tables, and TV stands.
Remove fragile or sentimental items you prefer we do not handle.
Roll up or move small rugs if you want us to mop underneath.
Relocate lightweight furniture if deeper floor access is desired (our team always moves items within safe weight limits).
Laundry & Utility Areas
If these areas are included in your cleaning:
Remove laundry from machines if the space needs to be cleaned.
Clear off the top of washers/dryers if you'd like those surfaces wiped.
Pick up items from utility room floors (detergent bottles, baskets, tools).
Additional Considerations
To ensure a smooth service:
If you're scheduled for a high-detail deep clean, please keep the home temperature comfortable for our team (especially during extreme weather).
If repairs, painting, or renovations are underway, please let us know so we can adjust the cleaning flow.
If you need to add or remove tasks from your service, please contact us at least 24 hours prior so we can schedule appropriately.
* Clear counters, surfaces, and clutter where possible. Excess clutter may result in skipped areas without refund.
* Trash removal must be completed before arrival in bathrooms, bedrooms, laundry room, common areas, kitchen and more (unless add-on removal is purchased).
Pet Policy:
* Cats, reptiles, rodents, Dogs must be crated, secured in a room, or kept outside.
* Cleaners will not relocate pets.
* Aggressive or anxious animals may result in **service termination with full charge**.
* Pet waste must be removed before service; otherwise, areas may be skipped or service refusal.
Scope of Work & Service Limitations:
Services are performed strictly in accordance with the scope of work selected by the Client and confirmed in the booking confirmation email issued by PristineCleanCo. via its scheduling and payment software, MioCommerce. This booking confirmation constitutes the official service between the Client and PristineCleanCo and is subject to change based on the Terms & Conditions and more outlined in this Service Agreement. PristineCleanCo. assigns the appropriate number of team members and allocates labor time based on the property’s size, layout, cleanliness level and condition expressed by the Client at time and date of the initiation of the booking, and the specific services and add-ons selected by the Client. PristineCleanCo. services include only the tasks and areas outlined on PristineCleanCo. official service checklist(s) or quote notes sent to the Client. Any add-on services for which are not disclosed (including but not limited to inside refrigerator, inside oven, interior cabinets, interior windows, actual sqaure footage wanting serviced, or specialty treatments) must be selected and paid for in advance. Add-ons requested on-site to our Team members or not pre-booked demands may be declined or rescheduled or charged accordingly. Unless expressly included in the booking confirmation, services do not include heavy lifting, moving furniture or appliances, pest control, mold or mildew remediation, biohazard or bodily fluid cleanup, hoarding conditions, laundry, dishwashing, garage cleaning, exterior cleaning, or any work requiring specialized equipment, licensing, or hazardous-material handling. Pricing is based on the information provided by the Client at the time of booking via verbally on phone or via our online estimators. Final pricing may vary if the actual condition, size, level of buildup, or scope of work differs from what was disclosed and will be added to final bill and automatically charged. If the property requires significantly more time or labor than originally quoted, additional labor will be billed at the specific tier labor rate expressed above , with a one-hour minimum. Time is rounded up to the nearest full hour, and any portion of an half hour worked will be billed as a full hour. Client acknowledges that standard and deep cleaning services are maintenance-based and may not fully restore surfaces or areas affected by excessive buildup, staining, wear, damage, pet contamination, or prolonged neglect. Certain or unexpected conditions may require additional time, labor, or specialized treatments beyond the purchased service.
Extended Labor Hours & Rate Adjustment Discretion
Pristine Clean Indy, LLC d/b/a PristineCleanCo. (“PristineCleanCo.”) reserves the right, in its sole discretion, to assess and bill for any extended labor hours required to complete the agreed-upon scope of work due to the condition of the property, excessive buildup, pet hair, or other unforeseen circumstances.
At PristineCleanCo.’s discretion, extended labor charges may be adjusted, reduced, or partially waived on a case-by-case basis as a courtesy to the Client. Any such adjustment is voluntary, non-precedential, and does not constitute a waiver of PristineCleanCo.’s right to charge standard or full rates for extended labor hours on current or future services.
Rate reductions or adjustments granted for extended labor hours do not modify the original service agreement, pricing structure, or published rates and shall not be construed as an ongoing discount or entitlement.
Staffing Delays & Labor Adjustments
Pristine Clean Indy, LLC d/b/a PristineCleanCo. strives to arrive within the scheduled service window; however, arrival times are estimates and may be impacted by access issues, property conditions, or operational factors.
Clients are not billed for labor time lost due to PristineCleanCo. staffing delays. If the condition of the property upon arrival is materially different from what was represented at the time of booking, PristineCleanCo. reserves the right to charge for additional labor time required to complete the agreed scope of work, excluding any time attributable to staffing delays.
Additional areas, services, or labor outside the original scope will be billed separately only when applicable and authorized in accordance with this Agreement.
Extended Labor Authorization & Condition Variance
Client acknowledges that service time estimates and pricing are based on information provided at the time of booking, including but not limited to square footage, property condition, occupancy, pets, and scope of work. If, upon arrival or during service, the condition of the property is materially different from what was represented, or if additional time is required to complete the agreed scope of work due to undisclosed conditions, access delays, excessive buildup, clutter, layout complexity, or other site-specific factors, PristineCleanCo. reserves the right to charge for extended labor time at the applicable rate.
Extended labor charges reflect actual labor performed and do not constitute additional services unless expressly requested and approved by the Client. Client authorizes PristineCleanCo. to process payment for such extended labor in accordance with this Agreement and the payment method on file.
Service Plan Integrity & Scope Modification Authority
By booking services with Pristine Clean Indy, LLC d/b/a PristineCleanCo. (“PristineCleanCo.”), the Client acknowledges and agrees that the selected service plan, scope of work, service level, pricing, and scheduled labor allocation are fixed upon booking and may not be altered, expanded, reduced, or substituted by the Client before, during, or after the service appointment.
Any request for changes to the service plan, scope, tasks, service areas, or time allocation must be submitted to PristineCleanCo. for review and approval. PristineCleanCo. retains sole discretion to determine whether such changes may be permitted, denied, or require pricing, time, or staffing adjustments. All determinations are made on a case-by-case basis based on operational feasibility, property condition, and service standards.
PristineCleanCo. is not obligated to accommodate Client-requested changes.
Satisfaction Guarantee & Re-Clean Policy:
PristineCleanCo. is committed to delivering high-quality service. To ensure fairness and clarity, the following policies apply:
Refunds are not provided after services are rendered.
Clients must notify us within 24 hours of service completion with clear photo or video evidence of any valid concerns for review.
Valid claims are limited to areas listed in the service package scope that were not cleaned at all or were visibly overlooked.
If a claim is approved, PristineCleanCo. will provide a one-time complimentary re-clean of the specifically affected areas only. Full-home re-cleans are not provided. Re-cleans must be scheduled within 48 hours of approval and are subject to Team availability.
The property must remain in the same condition as when service was completed. Additional dirt, trash, new mess, or foot traffic after our departure voids the re-clean guarantee.
The following do not qualify as valid claims:
Minor imperfections or areas requiring deep restoration beyond our Basic/Routine cleaning service options:
Stains, odors, grout discoloration, paint marks, mineral buildup, mold, rust, or caulking damage
Dirt or dust tracked in by movers, contractors, residents, pets, or visitors after service
Wear-and-tear issues, damaged surfaces, or areas requiring repair rather than cleaning
Heavy buildup from long-term neglect that may require multiple treatments
Issues arising from cluttered spaces, blocked access, or unsafe conditions
Unrealistic expectations such as “brand new” results on aged surfaces
Damages to areas serviced
Requests outside the original service scope or property size booked
Claims made after new tenants, contractors, movers, or cleaners have entered the property
Liability & Damage Policy:
PristineCleanCo is not responsible for any pre-existing damages, unstable fixtures, or normal wear that occurs during routine cleaning services.
Specialty surfaces such as marble, granite, quartz, or other delicate materials may require client-specified cleaning products. If the client wishes to use specific products, they must be provided prior to service. If no approved products are provided, PristineCleanCo will use standard professional-grade cleaning solutions. By declining to provide specialty products, the client agrees not to hold PristineCleanCo liable for any potential damage to these surfaces.
PristineCleanCo is not liable for lost or misplaced valuables. Clients are responsible for removing or securely storing all cash, jewelry, electronics, medications, firearms, and important documents prior to scheduled cleanings.
Photos & Documentation:
* Before/after photos may be taken for **quality control and liability protection**.
Communication Policy:
* Clients must provide **accurate contact details** and any **access codes at least 24 hours before service**.
* Direct communication with cleaners is prohibited. All scheduling must go through the office.
Non-Solicitation & Confidentiality:
Clients agree not to solicit, hire, or engage PristineCleanCo. staff or contractors for private work outside of PristineCleanCo. for 24 months after each service(s) is complete.
Because replacing a cleaner results in significant recruitment, onboarding, and training costs, the parties agree that $2,000 represents a reasonable estimate of damages.
Review & Communications Policy:
PristineCleanCo. welcomes client feedback and is committed to resolving concerns quickly and fairly. If you have an issue with your service, we request that you contact management first so we have an opportunity to investigate and address it.
Nothing in this Agreement is intended to prohibit or restrict a Client from posting an honest review or opinion.
However, Clients agree not to publish or share statements about PristineCleanCo. that they know are false, materially misleading, or made with reckless disregard for the truth, including the use of fabricated photos, altered communications, or false claims about services performed, pricing, or staff conduct. PristineCleanCo. reserves the right to respond publicly to reviews and to pursue appropriate remedies available under applicable law for demonstrably false statements.
Legal Enforcement:
* Client is responsible for all costs if legal or collections action is required, including:
* Attorney fees
* Court costs
* Collection agency costs
* Investigation and administrative expenses
* Interest and damages as permitted by law
Linen & Supply Requirements:
Client agrees to maintain a minimum of 3 full sets of linens per bed and 2 full sets of towels (body towel, hand towel, cloth) per guest capacity to allow for efficient turnovers.
Linens must be stain-free and in good condition. Severely stained or damaged linens will be photographed and reported to Client and may require replacement at Client’s cost.
Access to Property:
Alarm codes, lockbox/coded entry access, and any supply closet codes must be provided at least 24 hours before service.
If cleaners are unable to access the property within 15 minutes of arrival due to missing or incorrect access information, a Lockout Fee of $55 + 4% processing fee will apply, and service may be rescheduled based on availability.
Property Condition:
Turnover service is based on normal guest use. Excessively dirty conditions—including trash hoarding, biohazards, pet messes, excessive dishes, or damage—are subject to a Heavy Clean Fee starting at $80+.
Damages caused by guests will be documented with photos and reported to Client but are not the responsibility of PristineCleanCo.
Time & Scheduling:
All Short Term Rental cleaning services are scheduled according to the earliest opening PristineCleanCo has available.
Early check-ins must be requested 24 hours in advance and require a $50 priority scheduling fee, unless otherwise agreed upon by PristineCleanCo.
Late check-outs that delay cleaning staff on Same Day Turnovers will result in a $30 per 30-minute wait fee, and completion at Guest check-in time is not guaranteed if schedule is impacted.
Same-day booking requests or Same Day Priority Turnovers are subject to a Same Day Rush Fee starting at $35 to $95, based on property size and availability.
Last-Minute Booking (<24 Hour Notice) will result in a $40 - $55 fee.
Laundry Terms:
On-site laundry is required unless linen service is arranged. If laundry machines are slow or not functional, PristineCleanCo may provide off-site laundry at $50 per load + $50 travel fee.
Additional laundry loads on site are $40 per load.
Client agrees to supply laundry detergent, stain remover, and bleach alternatives unless supply restocking is included in their plan.
Inventory & Restocking:
PristineCleanCo will restock guest essentials (toiletries, paper products, coffee bar, etc.) upon request. Supplies must be provided by Client or purchased by PristineCleanCo and reimbursed.
Inventory checks are included with our service.
Inspection & Reporting:
Cleaners will notify Client of any damages to linens or missing items, discovered during service.
Cleaners are not responsible for testing appliances, lights, WiFi, remotes, plumbing, or HVAC systems unless specifically contracted.
Liability Disclaimer:
PristineCleanCo is not responsible for:
Damages caused by guests or third parties
Pre-existing damage or wear-and-tear in the home
Items or laundry left by guests
Mold, pest, or maintenance issues
Client agrees to maintain appropriate Airbnb/STR insurance coverage.
Guest Checkout & Cleaning Team Arrival Expectations:
To ensure smooth Turnovers and allow our cleaning team to prepare the property efficiently for the next guest, the Client agrees to enforce and communicate the following guest checkout and home preparation guidelines. If these are not met by Guest's or Host's, additional fee's will apply (see PristineCleanCo. Short Term Rental Charges clause below for more details):
General Guidelines:
Guest check-out time is at the time The Client sets unless prior arrangements have been made and confirmed by PristineCleanCo.
All lights must be turned off, doors and windows locked, and thermostat set to a moderate temperature as outlined in property instructions.
Guests must return keys, fobs, and garage remotes to the designated location prior to departure.
Guests are responsible for removing all personal belongings before checkout, including from drawers, under beds, and in bathroom cabinets.
Trash & Dishes:
Guests must bag and dispose of all trash and placed in the outdoor trash bin(s) or designated collection area.
Used dishes should be loaded and run in the dishwasher, or hand washed and left neatly in the drying rack or back in the cabinets.
Perishable food must be discarded from the fridge and pantry prior to checkout.
Major spills or messes should be wiped up to prevent surface damage or staining.
Linens & Laundry:
Used towels should be placed in the designated laundry hampers.
Bed linens should be removed and placed in a pile at the foot of the bed, leaving mattress and pillow protectors in place.
Guests are not required to start laundry; our professional cleaning team will handle all washing and resetting.
Any heavily soiled or stained items should be reported so they can be pre-treated appropriately.
Furniture, Décor & Home Care:
All furniture, blankets, and pillows must be returned to their original positions.
Guests are asked not to move large furniture to prevent damage to walls or floors.
Any accidental damage, spills, or maintenance issues should be reported prior to checkout to ensure prompt resolution.
Decorative items, artwork, and books should remain in their original locations.
Team Arrival:
PristineCleanCo’s cleaning team will arrive promptly after guest checkout at the time scheduled. The Client fully understands PristineCleanCo. Short Term Rental cleaning services are scheduled at the earliest next service time and date available by PristineCleanCo. Any delays in guest departure that prevent timely entry will result in a delay fee or rescheduling charge when the service appointment is scheduled at Guest checkout time.
The Client agrees to communicate check-out changes or late departures to PristineCleanCo at least 24 hours in advance.
The property must be vacated and accessible at the scheduled cleaning time to ensure proper service delivery.
Policy Acknowledgment & Updates:
By partnering with PristineCleanCo, the Client confirms they have reviewed and understand all company policies, procedures, and service terms outlined in this agreement and on our official website.
Policies may be updated periodically to reflect adjustments in services, operations, or industry standards. The Client may be notified via email of these changes.
PristineCleanCo. Short-Term Rental Service Charges:
Disclaimer: These additional services are applied to the invoice for each cleaning service and billed automatically to ensure full transparency.
1.) General Cleaning & Scheduling
Long-Stay Cleaning Fee (6 Nights or More):
A $50–$150 fee (depending on property size and bed count) applies for long-stay refresh cleanings during extended guest stays. This covers additional cleaning time and any deep cleaning required.
Last-Minute Cleaning Scheduling (<24 Hours’ Notice):
A $45 - $85 fee applies to accommodate urgent requests requiring schedule adjustments or staff reassignment.
Same-Day Turnover Fee:
A $35 - $95 fee applies for Same-Day Turnovers to cover staffing, schedule compression, and coordination.
Holiday Rush Fee: During peak travel and holiday periods, demand for turnover cleanings increases significantly. To ensure reliable coverage and maintain service quality during these high-volume times, a Holiday Rush Fee is applied to cleanings scheduled on designated holiday dates. This fee accounts for: Increased staffing requirements, Adjustments to standard schedules, Additional coordination needed to meet elevated demand, Fair compensation for cleaners working during peak or holiday periods.
Re- Scheduling Fee (<12 Hours’ Notice): Additional fees apply to cover staffing, schedule compression, and adjusting staff schedule.
Late Guest Checkout Fee (<1 Hour or >1 Hour) : Late Guest checkouts on Same-Day Turnovers affect our ability to complete Turnovers on time and uphold the cleaning standards expected for incoming reservations. When guests depart after the scheduled checkout time, the reduced cleaning window can require adjustments to our team’s schedule and, in some cases, the added support of additional staff. To account for the increased labor costs and operational disruption caused by delayed departures, a Late Guest Checkout Fee is applied.
Cancellation Fee:Cancellations affect our ability to allocate staff effectively and fill reserved service times. When a cleaning is canceled with limited notice, the scheduled appointment, preparation, and staffing cannot be reassigned, resulting in lost time and resources. To account for this impact, the following tiered cancellation fees apply based on the timing of the cancellation: Cancellations made less than 12-24 hours before the scheduled service time and date: A fee equal to25% of the service totalwill be applied. Cancellations made less than 12 hours before the scheduled service: A fee equal to 50% of the service totalwill be applied. These fees allow us to compensate our team fairly and maintain reliable scheduling for all clients.
Additional Deep Cleaning During Initial Service: A one-time $100–$180 fee(based on square footage) may apply to bring the property to Airbnb standards. Tasks include hard water stain removal, cleaning blinds, windows, baseboards, and appliance interiors. Hosts will be notified before this service is performed.
2.) Linen & Laundry Services
Extra Beds Needing Remade:
A $40 fee per bed applies for additional beds requiring fresh linens and setup (e.g., trundles, sofa beds, daybeds) not disclosed in the original quote.
Pre-Treatment of Stains on Linens:
A $20 feeapplies for stain pre-treatment and laundering of heavily soiled linens.
Extra Laundry Loads:
A $40 fee per load applies for washing, drying, folding, and restocking additional laundry items.
Washing + Organizing Dishes:
A $20 fee applies for washing, drying and restocking dishes.
Off-Site Laundry Service:
A $50 fee per load plus a $50 travel fee applies if laundry must be taken off-site for washing, drying, and folding.
Sheet & Towel Rental:
Refer to the Airbnb General Overview for detailed pricing and rental policies.
3.) Trash & Waste Management
Excessive Trash Overflow:
A $30 fee per bin plus a $25 trip fee applies for overflow that exceeds normal disposal limits. All trash will be removed to ensure bins are ready for the next guest.
Trash Day Service:
$30 per visit for properties within30 miles of our home office.
$60 per visi tfor properties beyond30 miles.
This includes bringing trash bins to and from the street for hosts who live out of state.
4.) Package Handling & Organization
Unboxing and Organizing Deliveries (On-Site at Short Term Rental):
No charge for up to5 boxes.
$25 fee for 6–10 boxes.
Includes unboxing and organizing in designated storage areas.
Unboxing & Delivery from Office:
$35 fee for up to 4 boxes
$55 fee for up to 10 boxes
Includes unboxing, placement, and transportation from our home office (fuel included).
5.) Pet & Specialty Cleaning
Pet Hair Removal:
Pricing varies based on property size and level of cleaning required.
$45 - $180 for listings
Includes thorough pet hair removal from furniture, flooring, and linens.
Party Cleanup Fees:
Charges range from$65–$120depending on time and effort needed.
Includes removal of excessive trash, spills, and minor damage cleanup.
Furniture & Maintenance Adjustments
Bed Disassembly and Reassembly:
Full/Twin: $30
Queen: $40
King: $55
California King: $69
Furniture Rearrangement:
A $20 flat fee per item applies for moving furniture back to its original position.
(This fee does not cover assembling or disassembling furniture.)
Additional On-Site Services
Emergency Supply Trip:
A $50 fee applies for on-site emergency trips to restock essential supplies during cleaning.
1Acknowledgment of Agreement
By booking services with PristineCleanCo, the Client acknowledges, understands, and agrees to the following:
To provide accurate and up-to-date property and personal information.
To release PristineCleanCo from liability for damages, loss, or theft.
To comply with all policies and procedures outlined in this agreement.
To make a good-faith effort to resolve any billing or service concerns directly with PristineCleanCo before disputing charges.
To accept that all services are governed by these Terms & Conditions, which may be modified or updated at any time.
Pre-Arrival Compliance Agreement:
By scheduling service, the Client acknowledges and agrees to follow all requirements outlined in the Pre-Arrival Checklist that are Client and Client Guest related. These preparations ensure our Team can perform the service that include but are not limited to: Basic Clean, Commercial Cleans, Move-In / Move-Out Deep Clean safely, efficiently, and as scheduled. If conditions prevent our Team from starting or safely performing the service due to Client, the appointment may be rescheduled and a same-day cancellation fee will apply. By confirming service, the Client accepts these terms.
Service Authorization Policy:
By signing this agreement, the Client confirms that they are the legal property owner, authorized tenant, or have full written authorization from the property owner to schedule cleaning services at the service address provided. The Client understands and agrees that booking services on behalf of a third party—such as a friend, family member, or colleague—without proper authorization by PristineCleanCo is strictly against PristineCleanCo policy.
PristineCleanCo reserves the right to request proof of authorization if necessary and may cancel or refuse service if this policy is violated. Any individual found misrepresenting their authority to approve services accepts full responsibility for payment, liability, and any resulting consequences.
Frequency Discount Cancellation:
Client acknowledges and agrees that any frequency discount applied to weekly, bi-weekly, or monthly, quarterly, or yearly cleaning services is contingent upon maintaining the agreed service schedule for a minimum of two consecutive cleaning appointments. In the event Client cancels recurring services after the completion of the second cleaning appointment, Client shall be responsible for paying the difference between the discounted service rate and the standard full service rate for the initial two cleaning appointments. The adjusted balance will be due in full on the date Client elects to cancel ongoing recurring services. The card on file will be automatically charged for the outstanding balance. If the card on file is declined, an invoice will be sent to Client via email or mail, and payment will be due immediately upon receipt. Any weekly, bi-weekly, quarterly, yearly or monthly discount applies only after the initial cleaning service is completed and paid for in full. The price displayed for recurring services reflects the discounted rate; however, this discount is not applied to the initial clean. The initial clean is billed at the standard initial service rate to properly prepare the home for ongoing maintenance. Binding Acknowledgment By booking services, the Client affirms they have read, understood, and agreed to these billing terms. This acknowledgment is legally binding and enforceable, whether signed electronically or physically.
Scheduling Review & Service Time Adjustments (Pre- and Post-Service)
Pristine Clean Indy, LLC d/b/a PristineCleanCo. reserves the right to review all booking confirmations before and after service completion. Based on operational needs, scope of work, property size, access details, staffing availability, on-site conditions, and actual labor time required, PristineCleanCo. may adjust the scheduled service start time, estimated completion time, and/or final service duration.
Any material adjustments will be communicated to the Client as soon as reasonably practicable. Adjustments to service time do not alter the agreed-upon scope of work or pricing structure unless additional services, extended labor, or out-of-scope conditions are identified and authorized in accordance with this Agreement.
Policy Acknowledgment & Updates Clause:
Clients will be notified of any material changes by mail, phone, text.
Service Cancellation:
Either party may terminate this Agreement at any time by providing written notice of cancellation. Clients wishing to cancel all scheduled services must provide a minimum of 24 hour notice prior to their next scheduled cleaning. Cancellations submitted with less than the required notice period will be charged a late cancellation fee of 50% of the service total to cover scheduling and administrative costs.
All outstanding balances must be paid in full prior to termination of services. Upon receipt of written notice, PristineCleanCo will remove the client from all future scheduling and no further cleanings will be performed after the agreed-upon termination date.
Furniture & Item Movement Policy:
Client understands our Team does not move furniture, large items, personal belongings, or décor during cleaning services. All cleaning will be performed around these items to ensure safety and prevent damage. If you require cleaning under or behind furniture or objects, we ask that you move them prior to our arrival.
HOT TUB CLEANING SERVICE WAIVER & LIABILITY RELEASE:
(For Hot Tub Maintenance, Turnover Cleaning, and Deep Clean Services)
This Hot Tub Cleaning Service Waiver (“Agreement”) is entered into between PristineCleanCo. (“Service Provider”) and The Client (“Client”) regarding hot tub cleaning and maintenance services performed.
By accepting services, the Client acknowledges and agrees to the terms below.
27a. Scope of Services
PristineCleanCo. will perform hot tub cleaning and maintenance as requested, which may include:
Regular maintenance (chemical balancing, debris removal, filter rinsing)
Deep cleaning (drain/refill, jet line purge, interior scrubbing)
Filter replacement or soaking
Cover cleaning and protectant treatment
Photo documentation
Client understands PristineCleanCo.’s services are maintenance-only and do not replace professional mechanical repair.
27b. Assumption of Risk & Chemical Exposure
Client understands and accepts that hot tubs require chemical sanitizers such as chlorine, bromine, pH adjusters, shock treatments, and specialty cleaners.
Client agrees that:
PristineCleanCo. is not responsible for reactions or sensitivities experienced by guests or users.
Chemical levels may fluctuate due to guest usage, weather, or equipment issues outside PristineCleanCo.’s control.
Guests should avoid entering the hot tub immediately after shock treatments or chemical adjustments unless notified otherwise.
27c. Water Quality Limitations
Client acknowledges that water clarity and sanitation can be affected by:
Heavy or improper guest use
Lotions, oils, cosmetics, and personal care products
Alcohol use in the spa
Equipment malfunction (pumps, filters, heaters, sensors)
Weather conditions
PristineCleanCo. is not responsible for post-service water issues caused by the above factors.
27d. Pre-Existing Damage & Equipment Condition
PristineCleanCo. is not liable for:
Pre-existing cracks, leaks, or structural issues
Malfunctioning or failing spa components
Broken or worn covers, latches, or handles
Old, clogged, or non-functional filters
Faulty electrical components, pumps, or heaters
If damage is discovered during service, PristineCleanCo. will notify the Client, but is not responsible for repair.
27e. Guest Misuse
Client agrees that PristineCleanCo. is not responsible for:
Damage caused by guests
Excessive contamination or debris
Use of prohibited substances or glassware in the hot tub
Overuse leading to cloudy or dirty water
Missing covers, broken parts, or tampering with settings
Additional charges may apply for excessive contamination, drain/refills required due to misuse, or emergency calls.
27f. Access to Property
Client agrees to provide safe and reliable access to the hot tub area.
PristineCleanCo. is not responsible for:
Missed cleaning due to access issues
Locked gates, alarm systems, or blocked areas
Animals preventing access
A service fee may apply for unsuccessful visits due to access problems.
27g. Electrical, Plumbing, & Water Supply Requirements
Client agrees to maintain:
Functional hoses with adequate water pressure
Operational and safe electrical systems
Accessibility to a water source
Adequate fill water supply
PristineCleanCo. is not liable for delays or incomplete service caused by unavailable or unsafe utilities.
27h. Temperature & Weather Limitations
Client acknowledges that extreme weather (freezing temperatures, storms, or excessive heat) may affect service schedule or water quality.
PristineCleanCo. is not responsible for damage caused by weather or power outages.
27i. Liability Waiver
To the fullest extent permitted by law, the Client releases and holds harmless PristineCleanCo. from any and all claims related to:
Chemical exposure
Slip-and-fall accidents near the spa
Damage to Hot tub or pool entity being serviced
Guest injury or misuse
Water quality issues outside of scheduled maintenance
Equipment failure or breakdown
Structural damage unrelated to cleaning
Loss of use during maintenance or deep cleaning
The Client agrees that PristineCleanCo.’s liability shall never exceed the cost of the service performed.
27j. No Warranty
Client understands that water conditions and equipment performance cannot be guaranteed due to factors outside PristineCleanCo.’s control.
No warranties are made regarding:
Duration of water clarity
Prevention of mechanical failure
Guest satisfaction overall
27k. Emergency Service & Additional Fees
PristineCleanCo. may charge additional fees for:
After-hours or emergency call-outs
Excessive contamination
Drain/refill due to guest misuse
Filter replacement
Heavy debris, foam treatment, or oil buildup
Extended Service Interval Clause:
To maintain the quality and efficiency of our recurring cleaning services, each service interval (7-day, 14-day, 30-day, or 90-day) is based on the expected condition of the home at the time of the next scheduled appointment. If a recurring service is rescheduled, delayed, or otherwise extended beyond the agreed-upon interval, an additional fee may be applied to account for the unexpected buildup of dirt, dust, or debris that exceeds normal maintenance levels. This surcharge ensures that our team has adequate time and resources to properly service the home upon return.
Service Limitations & Condition Acknowledgment
Client understands that the cleaning service purchased includes only the tasks and areas outlined in the agreed-upon service package. Some surfaces or areas may require additional time, labor, or specialized treatments to be restored to their original or optimal condition. The Client acknowledges that standard cleaning tasks may not fully restore areas with heavy buildup, damage, staining, wear, or neglect. Any additional cleaning beyond the purchased service—required to achieve a higher level of restoration—will be offered as an add-on service at an additional cost.
Liability:
Client acknowledges that PristineCleanCo. will perform services in accordance with applicable industry standards and with reasonable care. Except for damages resulting from PristineCleanCo.’s gross negligence or willful misconduct, Client agrees to release and hold PristineCleanCo. harmless from claims arising out of:
(a) Damage resulting from pre-existing conditions, including but not limited to wear, defects, deterioration, rot, settling, or unsafe structures or surfaces;
(b) Damage arising from materials, supplies, equipment, or specific methods or instructions provided or directed by Client;
(c) Minor or incidental cosmetic damage that is an inherent and normal risk of the agreed-upon services.
(d) Loss of or damage to personal items that Client failed to remove or secure from the work area after being given a reasonable opportunity to do so.
Event or Weather-Related Rescheduling Clause:
Client agrees that In the event of severe or unsafe weather conditions or events that have become present with PristineCleanCo. , including but not limited to snow, ice, flooding, high winds, or other conditions that may pose a safety risk to personnel or prevent safe travel, PristineCleanCo. reserves the right to reschedule the scheduled service appointment. If rescheduling is required due to weather, the service will be moved to the next available date and time occurring. Such weather-related rescheduling shall not be considered a cancellation by the Client, and any deposits or payments made will be applied to the rescheduled service.
Carpet Restoration & Excessive Condition Clause:
Carpet cleaning and restoration services are performed in accordance with the scope, disclosures, and condition represented by the Client at the time of booking and reflected in the booking confirmation. If, upon arrival, Pristine Clean Indy, LLC d/b/a PristineCleanCo. determines that carpeted areas are in a condition more intensive than reasonably disclosed or anticipated—including but not limited to excessive pet hair, urine or pet stains, bodily fluids, odors, excessive soil buildup, or prolonged neglect—the Company reserves the right to assess additional charges commensurate with the additional labor, materials, equipment, and time required.
Additional charges may be applied to the following areas, as applicable:
Living Rooms / Common Areas: $45.00–$75.00 per area
Hallways: $25.00–$45.00 per hallway
Bedrooms: $35.00–$65.00 per bedroom
Offices / Dens: $35.00–$65.00 per room
Stairs & Landings: $45.00–$85.00 per set
Enzyme, Urine Removal, Odor Treatment: $25.00–$50.00 per treated area, in addition to area-based charges
All additional charges shall be assessed based on the severity of condition, square footage, accessibility, and time required and may be billed per room, per area, or per treatment at the Company’s standard restoration rates.
Client hereby authorizes PristineCleanCo. to charge any applicable additional restoration fees to the payment method on file. Weather, odor, staining, or pet-related conditions may require multiple treatment passes, and Client acknowledges that restoration services are intended to improve carpet condition only and do not guarantee complete removal of all stains, odors, discoloration, or damage, particularly where conditions are pre-existing or caused by pets, moisture intrusion, or prolonged exposure.
Failure to disclose excessive conditions prior to service shall not limit the Company’s right to recover reasonable charges for additional work performed.
Premium Bed Linen Rental Program – Terms, Conditions & Waiver
By electing to utilize the Premium Bed Linen Rental Program offered by Pristine Clean Indy, LLC d/b/a PristineCleanCo. (“PristineCleanCo.”), the Client acknowledges, understands, and agrees to the following terms and conditions:
Pricing & Minimum Charges
Linen rental pricing is assessed per bed set, per turnover, based on bed size. All linen rental services are subject to a minimum charge of $75 per turnover, regardless of bed count. A minimum of two (2) bed sets per turnover is required unless otherwise approved by PristineCleanCo. in writing. Studio or one-bedroom properties may still be subject to the minimum charge based on distance, scheduling, or service volume.
Pricing includes professional laundering, sanitation, and restocking of linens. Pricing does not include delivery and pickup fees unless explicitly stated.
Delivery & Pickup Fees
A standard delivery and pickup fee of $40 per turnover applies to linen rental services within PristineCleanCo.’s standard service area. Additional delivery and pickup fees may apply for properties located outside the standard service radius, same-day turnovers, late-night or early-morning scheduling, holidays, or high-volume or multi-unit properties. Extended delivery and pickup fees range from $50 to $80 per turnover, based on distance, timing, and volume.
A minimum delivery and pickup charge of $30 applies, even if linen rental minimums are met. For standalone linen services requested without a cleaning service, a $35 minimum delivery and pickup fee applies.
Optional Add-On Services
Optional add-on services, including towel rentals, deep sheet cleaning, stain treatment, and standalone laundry services, are subject to separate pricing and minimums as disclosed at the time of booking. Add-on services are not included in standard linen rental pricing unless expressly stated.
Linen Condition, Damage & Replacement
The Client is responsible for linens from the time of delivery until pickup. In the event linens are damaged beyond normal wear and tear—including but not limited to stains, tears, burns, excessive makeup residue, pet damage, or biohazard exposure—PristineCleanCo. reserves the right to assess replacement fees ranging from $25 to $95 per item, depending on severity. The Client acknowledges that Airbnb AirCover may reimburse Hosts for guest-caused linen damage; however, reimbursement is not guaranteed and remains the sole responsibility of the Client.
Service Discretion & Non-Precedent
All pricing adjustments, approvals, waivers, or exceptions—including but not limited to minimums, bed count requirements, delivery fees, or damage charges—are granted solely at the discretion of PristineCleanCo. on a case-by-case basis. Any accommodation made does not establish a precedent, modify future pricing, or waive PristineCleanCo. right to enforce these terms for future services.
Authorization
By scheduling or accepting linen rental services, the Client authorizes PristineCleanCo. to charge the payment method on file for all applicable linen rental fees, delivery and pickup fees, add-on services, damage or replacement costs, and any additional charges incurred in accordance with this agreement.
Garage Cleaning & Power Washing Services – Terms, Conditions & Waiver
By booking or authorizing any garage-related services—including but not limited to Garage Standard Clean, Garage Deep Clean, and Garage Power Washing—the Client acknowledges, understands, and agrees to the following terms and conditions:
Scope of Service
Garage cleaning and power washing services are limited to the removal of loose dirt, dust, cobwebs, surface debris, and non-hazardous residue from accessible areas. Services do not include the removal of hazardous materials, automotive fluids, chemicals, mold remediation, rust removal, paint stripping, oil saturation remediation, or restoration of damaged concrete unless explicitly stated in writing.
Client Preparation & Access
The Client is responsible for removing or securing vehicles, tools, storage items, personal property, and fragile items prior to service. PristineCleanCo. is not responsible for incomplete results caused by obstructed access, heavy storage, or items left within the service area.
Condition-Based Pricing & Extended Labor
Garage conditions vary significantly. Excessive buildup, oil stains, grease, heavy debris, pest residue, or long-term neglect may require additional labor, products, or equipment. PristineCleanCo. reserves the right to assess extended labor charges, additional service fees, or modified service methods based on actual site conditions. Any rate adjustments or reductions are applied at PristineCleanCo.’s discretion and do not establish precedent.
Power Washing Disclaimer
Power washing may expose pre-existing damage, including cracks, pitting, flaking, or surface deterioration. PristineCleanCo. is not responsible for pre-existing defects that become visible as a result of power washing. Power washing does not guarantee complete stain removal, color uniformity, or restoration of aged concrete.
Water, Electrical & Drainage Responsibility
The Client agrees to provide access to a functional water source and, if required, electrical power. PristineCleanCo. is not responsible for drainage issues, water pooling, runoff, or damage caused by pre-existing slope, drainage deficiencies, or structural conditions.
Limitations of Liability
PristineCleanCo. shall not be held liable for damage resulting from pre-existing conditions, structural defects, chemical reactions, weakened surfaces, or materials unable to withstand standard cleaning or pressure washing processes. Services are performed on a best-effort basis and cosmetic results may vary.
Authorization & Billing
By booking garage services, the Client authorizes PristineCleanCo. to charge the payment method on file for the agreed-upon service, as well as any additional labor, condition-based charges, or approved add-on services required to complete the scope of work.
No Guarantee of Results
Due to surface age, material type, staining severity, and environmental factors, PristineCleanCo. does not guarantee the complete removal of stains, odors, or discoloration. Results will vary based on condition and material integrity.
Arrival Window & Punctuality Policy:
Arrival Window. PristineCleanCo. schedules services using an estimated arrival window. Unless a fixed arrival time is expressly confirmed in writing by PristineCleanCo., Client understands that arrival times may vary due to traffic, prior job duration, weather, access delays at other properties, or other operational factors. PristineCleanCo. will make reasonable efforts to arrive within the scheduled window and will provide updates if delays occur.
Client Punctuality & Access:
Client (or an authorized representative) must ensure the property is accessible at the scheduled time, including providing working access codes, keys, lockbox instructions, gate entry, and alarm disarm instructions. If our team cannot access the property within 15 minutes of arrival due to missing/incorrect access information or Client unavailability, the visit may be treated as an Inaccessible Property / Lockout and applicable fees may apply under this Agreement.
Time-Sensitive Appointments:
If the Client requires a strict start time (e.g., coordinated with movers, contractors, or guest check-in/check-out), Client must request and obtain written confirmation of a fixed start time at least 24 hours in advance. Without written confirmation, PristineCleanCo. does not guarantee exact start time.
On-Site Delays:
Delays caused by Client conditions (including excessive clutter, active construction, occupants preventing access to rooms, pets not secured, or incomplete pre-arrival preparation) may reduce the scope completed within the scheduled time and may result in additional labor charges or rescheduling, as outlined in this Agreement.
Client Acknowledgment & Agreement
By booking, scheduling, authorizing, or receiving services from Pristine Clean Indy, LLC d/b/a PristineCleanCo.(“PristineCleanCo.”), the Client acknowledges that they have been provided the opportunity to review, read, and understand the Company’s Service Agreement, Terms & Conditions, Policies, and Liability Waiver (collectively, the “Agreement”).
The Client expressly agrees to be legally bound by all terms contained in the Agreement, including but not limited to payment authorization, deposits, non-refundable fees, holiday and short-notice surcharges, extended labor charges, additional service fees, rescheduling and cancellation policies, and liability limitations.
The Client further acknowledges that services may result in additional charges as outlined in the Agreement based on actual service conditions, scope requirements, labor time, property condition, or scheduling constraints, and authorizes the PristineCleanCo. to charge the payment method on file in accordance with those terms.
By proceeding with the booking and/or signing below, the Client affirms that they understand, accept, and agree to comply with all provisions of the Agreement and that no verbal representations outside of the written Agreement shall modify or override its terms.
Payment Processing Authorization
Client authorizes Pristine Clean Indy, LLC d/b/a PristineCleanCo. (“PristineCleanCo.”) to securely store and process payments using Stripe and/or any other third-party payment processing system utilized by PristineCleanCo., including credit cards, debit cards, ACH, or other approved electronic payment methods.
Client expressly authorizes PristineCleanCo. to charge the payment method on file for:
-
Deposits and scheduled service charges
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Remaining balances due upon service completion
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Approved additional services, extended labor time, surcharges, fees, or adjustments as outlined in this Agreement
Client understands and agrees that payment information is processed and stored by the applicable third-party payment processor in accordance with its security standards and privacy policies, and that PristineCleanCo. does not directly store full payment card data.
By signing this Agreement, Client provides ongoing authorization for PristineCleanCo. to process charges through its selected payment processor(s) without requiring additional approval for each individual transaction, provided such charges are consistent with the terms of this Agreement.